Doing Everyone Else's Job(yosefk.com)
207 points by luu 29 days ago | 102 comments
tl;dr: Learning to do other people's jobs—and actually doing them when others won't—is undervalued but critical, because organizations are riddled with work that falls through the cracks due to "legitimate" reasons, and the few people who step across boundaries keep things from collapsing. Submitting patches upstream, informally coordinating with another manager's reports, or filling in for absent functions is often more effective than waiting for proper processes. Beware two failure modes though: building in-house purely because headcount is easier to get than budget, and letting every department reinvent shared services to avoid cross-org dependencies.
HN Discussion:
  • ↑Glue work is systematically punished by not being credited at performance reviews
  • ↑Job rotation and cross-functional exposure are valuable practices that support this approach
  • ↓People who cross boundaries to 'help' are often exploiting others with easy targets, not genuinely helping
  • ↓Centralization/consolidation of shared services is actually harmful, contradicting the article's warning framing
  • ~Modern permission systems and bureaucracy make cross-boundary work impossible in practice