tl;dr: In a 2003 internal email, Bill Gates details his hour-long ordeal trying to download Windows Movie Maker from Microsoft.com, encountering broken search, slow pages, confusing Windows Update flows, forced reboots, cryptic hotfix names cluttering Add/Remove Programs, and a broken registration form — ultimately failing to install either Movie Maker or the Digital Plus pack. The follow-up thread shows Microsoft managers scrambling to assign ownership, with debate over whether the mess belonged to marketing, Windows Update, or the product teams, and complaints that no single group owned the end-to-end download experience.