Nobody ever gets credit for fixing problems that never happened (2001) [pdf]

	Nobody ever gets credit for fixing problems that never happened (2001) [pdf](web.mit.edu)
	542 points by sam_bristow 12 hours ago \| 179 comments
	tl;dr: Summary not available
	HN Discussion: ↑Personal anecdotes confirming struggling/firefighting departments get rewarded over smooth-running ones ↑Y2K and similar prevention work is dismissed as wasted effort because nothing happened ↑Incentive structures reward visible heroics, with broken management unable to see preventive work •Questioning whether the decline of technical CEOs contributes to this misaligned incentive problem ~Skeptical reflection that 'preventing problems that never happened' can also mask incompetence