tl;dr: CEOs going overboard on AI mandates—forcing usage, setting up token leaderboards, and assuming LLMs can replace staff—are missing the point, as Box CEO Aaron Levie notes they only see the "happy path" and not the verification, compliance, and scaling work employees actually do. Building something that works isn't the same as building something that works well at scale, and CEOs who conflate the two are either cargo-culting or using AI as cover for bad headcount decisions. The real value of LLMs comes from willing, skilled users augmenting their work—not from firing the people who handle the unseen details.